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Platinum Loans Customer charter
We are committed to providing you with a comprehensive and competitive range of secured loans related products.
We work in a way that makes the process of arranging your secured loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
Keep things simple
- communicate clearly and explain things in plain english
- help you understand our products and services
Keep things easy
- provide you with a dedicated, well trained professional secured loan advisor based here in the UK
- contact you at a suitable time and provide you with regular updates
Keep things personal
- treat you as an individual
- select and recommend the most appropriate secured loan for your personal needs
Keep things open
- listen to your views
- answer any questions honestly and deal with any problems quickly and fairly
Keep things professional
- treat you fairly with courtesy and respect
- observe the highest standards of integrity and professional standards
Welcome to Platinum Loans.
Andrew Turner
Managing Director
